FAQ's

1. How long does shipping take?

Orders are typically delivered within 4–7 business days across India.

Yes, Cash on Delivery (COD) is available on eligible orders and locations within India.

Once your order is shipped, tracking details will be sent to your registered email address or phone number.

We offer a 5-day return policy from the date of delivery.

Products must be unused, in original packaging, and in resellable condition.

To request a return, please contact our support team at support@trexio.info with your order details.

Refunds are processed after the returned product is inspected and approved. Processing times may vary depending on your payment method.

Orders can only be canceled before shipment. Once the order has been dispatched, cancellation may not be possible.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Currently, we only ship within India.

You can contact our customer support team at:

Email: support@trexio.info